Archive for the ‘Uncategorized’ Category

Resume – Books, doing and breathing

June 7, 2016

Summer Sky near by Alqueva

Summer Sky near by Alqueva

I want you to benefit from some starting points below. I’ll get better at it, promise.


Two half a meter book piles are now beside my bed. I may need shelves before they dangerously rival Pisa’s tower. Better have less books around I guess. Three quite different suggestions:

  • (To read) The new Kevin Kelly: The inevitable. His “What Technology Wants” book had so much to think upon I had to stop reading it because I was reading too fast.
  • (Reread) 18 minutes (shot video on this wonderful run-walk “tip”) from Peter Bregman.
  • (Reading) I keep coming book to Terry Pratchett. I started with Wyrd sisters and reading his books keep jolting my “new bark“. This is delicious (from Moving Pictures, I think it’s at page 35 at the paperback edition – It’s my current non-technical read and I’ve been learning a lot):

“Of course, it is very important to be sober when you take an exam. Many worthwhile careers in the street-cleansing, fruit-picking and subway-guitar-playing industries have been founded on a lack of understanding of this simple fact.”


Things I am doing and… improving:

  • (Drawing) A drawing a day. Started back in 29th February (it is a leap… year). Almost 100 hundred drawings now ranging from 10 seconds fast and furious drafts to one page comics that took me rewarding hours.
  • (Habits) Getting good at acquiring and letting go habits (drawing is one I’ve acquired). They say it’s easier to change existing habits. I found it true at least for eating and reading (Duhigg’s book is an excellent read and may prompt you to tackle habits in a purposeful and conscious way).
  • (Second life) I think it has to do with aging; I am now less tolerant with entropy and actively looking for ways to make significant change happen (yes I am talking about myself – seems a sensible place to start). I understand way better now what Peter Drucker wrote on this (the “second life” and beyond daily work-as-usual, whatever that is for each of us).


I’ve used the word fast too many times in this post. I suggest you try this if you ever feel like going too fast and under too much stress than you can handle.

I will be doing this with a [non-frequent] newsletter format (so one can either keep them coming or opt-out!). Working on topics and focus so it’s beyond a ego-list of things I love  (like what really has worked for me).

Be Well. Até já.


July 8, 2013

Seth has written more than 5000 posts ranging from great to… remarkable 🙂

To get a more specific perspective, Rob England said not long ago we wrote more than 1100 posts

I have now reached my hundredth post.


Life is short. I do what I want: Draw, share, explain for you.



Thank you.



Kiitos Paljon.

Terima Kasih.


You guys and gals rock.

2013 – on the road again

January 3, 2013

Back again.

Olhão - at Algarve, Portugal

Olhão – at Algarve, Portugal

Topics I find interesting – thus candidates to deeper understanding and writing this year:

  • BPMN 2.0 – Visual standard from OMG that allows existing or revamped/new processes capture. Allows for convenient representation of collaborating roles, events for timers and notification, decisions and tasks. More on this here and a blog and a poster!
  • Infosec and Service Management fusion – Pushed by ISOs (ISO 20000, ISO 27001 and guidance on integrated implementation of both: ISO 27013).
  • Seamless process and content – On one side venerable content centric ECM. On the other corner not-so-new process centric BPM (ACM lurking nearby). Ways to blend both wanted.
  • Social knowledge – Tagging and searching go a long way towards knowledge sharing. How can we tap into this torrent and extract meaningful wisdom?
  • Mobile/BYOD/BYOE – Bring Your Own Everything… this ties back to information security and is a big issue now. Mobile Device Management (MDM – hooray! Another 3 letter buzzword!) coming of age.

I may draw on these topics as I did before mostly with ITIL. Lets see how it goes this time.

My wishes for you gentle readers: Go for your dreams this year. Remember life is short – the sooner the better. And laugh a lot – oxygen and endorphin for free!

2010 in review {thanks to WordPress guys!}

January 10, 2011

The stats helper monkeys at mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads Wow.

Crunchy numbers

Featured image

The Louvre Museum has 8.5 million visitors per year. This blog was viewed about 73,000 times in 2010. If it were an exhibit at The Louvre Museum, it would take 3 days for that many people to see it.


In 2010, there were 35 new posts, growing the total archive of this blog to 73 posts. There were 45 pictures uploaded, taking up a total of 9mb. That’s about 4 pictures per month.

The busiest day of the year was August 23rd with 386 views. The most popular post that day was The RACI Matrix – Who’s Responsible, Accountable, Consulted… and kept Informed.

Where did they come from?

The top referring sites in 2010 were,,,, and

Some visitors came searching, mostly for raci matrix, itil v3, itil v3 processes, itil raci, and itil processes.

Attractions in 2010

These are the posts and pages that got the most views in 2010.


The RACI Matrix – Who’s Responsible, Accountable, Consulted… and kept Informed April 2007


ITIL v3 Processes along the Service Lifecycle Diagram (Français, English, Português) October 2007


Service Portfolio and Service Catalogue and… – ITIL v3 July 2007


ITIL v3 Overview – Excellent summary. And free… November 2007


What’s new on ITIL v3 (from Sharon Taylor Axios whitepaper) – part II May 2007
1 comment

Back and Delay

October 1, 2010


Back and Delay (curlies conveying not-shipping-blues)

I’m back — boy, do I miss this.

Sorry for Mush and Room book. I promised it for September but didn’t ship.

Mush and Room going back to paper

June 8, 2010

Night reading

Kids drawings (a skeleton and a water drop), a comic book from my younger brother, novels, management and self-help books, Wired magazine and the Moleskine where I draw those pesty Mush and Room fungus

Babauta, Covey, GodinGuillebeau, Henmeier Hansson (and so many more) got it right and shared: Keep it simple, focus – live now. Just do it (Nike got it too).

For more than 20 years I wanted to write and publish a book.

It always depended on me and now it is as easy as it gets – no more excuses.

Uniball VISION ELITE gel pen, made in Japan (Mush and Room inking)

This September Mush and Room will come out in their original form: Organic, touchable, convenient paper.

Até já,


Ah! Read their magic books:

Leo Babauta: The power of less

Stephen R. Covey: The 7 Habits of highly effective people

Seth Godin: Linchpin

Chris Guillebeau: A brief guide to world domination

David Henmeier Hansson (with Jason Fried): Rework

ITGI (CobiT, ValIT, Risk IT,…) supports IT Governance (ISO 38500)

November 29, 2009

Gary Hardy from ITGI wrote the article “ITGI Enables ISO/IEC 38500:2008 Adoption” (available only to ISACA members) putting the case for using mostly CobiT and ValIT from ITGI portfolio in order to enable IT Governance according to ISO 38500 (it goes through all the six principles and three main tasks described on the standard).

[Found it reading the crystal clear and highly recommended “The journey towards enterprise governance of IT” by Geoff Harmer]

Seven “ITIL is not” statements

November 23, 2009

Seven from platinum at Flickr - some rights reserved

1. It’s not technology – it’s [IT] service management

2. It’s not the last word – it’s a reference, a good place to start

3. It does not teach how to do it – rather guides on what to do

4. It is not a tool – it is responsibilities, activities, results… it does need tools

5. It’s not instantaneous – it is gradual (for humans!)

6. It is not magic – just reusable common sense

7. It is not peaceful – it always goes with organizational change

[update: There’s now an excellent Portuguese version of these seven “not” statements by Rubens Ranginha in his blog. Bem haja Rubens!]

ITIL Blues on Twitter

November 23, 2009

Now you can receive instant updates of this blog via Twitter by following @itilblues.

Follow itilblues on Twitter

After reading Seth Godin’s post on twitterfeed now I’m using it too – excellent service indeed.

Change Management and the seven Rs

September 28, 2009

Cortina de Chuva - por Délcio G.P. Filho, Some Rights Reserved - Attribution
Rain Curtain – by Délcio G.P. Filho, Some Rights Reserved – Attribution

One can measure the effectiveness of Change Management with the Seven Rs, introduced in the last ITIL v2 book “Business Perspective II”. Together, these seven questions constitute a straigthforward approach that can help assessing the impact and risk associated with each Change.

The seven questions are:

1.Who RAISED the change?

2. What is the REASON for the change?

3. What RETURN is required from the change? 

4. What are the RISKS involved in the change? 

5. What RESOURCES are required to deliver the change? 

6. Who is RESPONSIBLE for the “build, test, and implement” portion of the change? 

7. What is the RELATIONSHIP between this change and other changes?

This way Change Management will have seven dedicated little helpers to recover from poison apples…