Archive for June, 2007

ITIL v3 – Rodrigo Flores on Service Operation

June 27, 2007

Rodrigo FloresRodrigo Flores has been a champion for the Service Catalog. He’s co-author of the Defining IT Success through the Service Catalog book with Troy DuMoulin.

He’s been doing lots of reading lately and started with the ITIL v3 core book Service Operation.

He posted his comments here.


Guru Watch #2 – Troy’s Blog

June 14, 2007

 Troy DuMoulin

Troy DuMoulin, Director of Product Strategy for Pink Elephant has a way of putting topics in a clear and stimulating way.

And he does this for ITIL with his “Don’t Panic  Blog” (excellent! He’s a Douglas Adams fan).

He’s been focusing on IT Service and Service Catalog – wrote a book with Rodrigo Flores on Service Catalogs – but also on ITIL v3 (he has run all five core books).

One more for the blogroll. Check it at: Troy’s Blog

ITIL v3 – Service Strategy short podcast with Michael Nieves

June 12, 2007

Michael NievesMichael Nieves – co-author with Majid Iqbal of the Service Strategy ITIL v3 core book – did a short interview for with quite interesting observations regarding the new ITIL v3 approach for IT managers.

Service Strategy is the “central hub” where the whole service lifecycle is underpinned so it’s sensible to know what Michael has to say about it. Here goes an analysis drawing from Michael words.