Archive for October, 2007

Guru Watch #3 – Colin Rudd, The ITIL visual master

October 18, 2007

Colin Rudd

Colin Rudd has been around with ITIL since kindergarten (it takes time to hear it from his mouth… Go for the bit at 1h:43m:45s…). And it shows. He’s prolific on ITIL and ISO/IEC 20000 being responsible for ITIL books, training and consulting.

I’ve had pleasure of knowing him in person and he is a communicator (he can’t seem capable of saying no everytime we invite him to Portugal).

If you read Sharon Taylor’s Official intro book you’ll recognize his hand in the first diagram for every Service Lifecycle phase chapter. That’s no coincidence.

 For a taste of his writing and visuals look at the free ITIL v2 overview book.


ITIL 2011 edition Processes along the Service Lifecycle Diagram (Français, English, Português)

October 13, 2007

ITIL v3 Processes versus Service Lifecycle

ITIL 2011 Processes across the Service Lifecycle, some rights reserved

ITIL 2011 Processes across the Service Lifecycle

Here’s a take-and-share version of the previously mentioned ITIL v32011 Processes throughout the Service Lifecycle. For a Visio version just email me (currently French – NEW! Thank you Richard Martin, English and Portuguese versions – keep them coming!).

[I’ve just removed the last spurious “Operations Management” entry. That’s a function. Also, I have a Portuguese (European) version. Volunteers for other languages? I can make them available from here. I’ve seen a version from Hong Kong (last page) broken link now…]