Archive for April, 2013

Change – Initial assessment checklist, anyone?

April 1, 2013

Cuff checklist, by nasa_appel @ Flickr, Some Rights Reserved

Cuff checklist by nasa_appel @ Flickr, Some Rights Reserved

Came up with this initial change assessment checklist for early identification of potential issues that must be taken care of.

The sparkle was a detected tendency that somehow inflicts change analysts to disregard planning and risk analysis. I found this in a customer that relies heavily on a subcontracted service provider for most of its service management activities.

As with all that has real value, it takes work and real thinking. A checklist can be helpful as a kickstarter.

People

  • Does it need specific people in my organization?
  • Does it need specific expertise not available in my organization?
  • Is there a clear potential affected user list?
  • What training for end users will be needed?
  • What training for operational and administration level is required?
  • Does it need multiple teams effort?

Technology

  • Will it need specific resources (not people)?
  • Does it include technology never used within our organization?
  • Does it need additional testing, staging environments?
  • Does it need specific licensing?

Process

  • Is it dependent on other changes?
  • What is the scope of the change? Does it affect only one component or several?
  • Is it possible to fully test the change?
  • Is there a work-around available should things go wrong? If so does it need specific preparation and resources?

Business

  • Do we know what benefits it will bring?
  • Does it have a clear business deadline?
  • How critical are the affected services?
  • What is the duration and scope of possible service disruption? Can the change be deployed within a scheduled maintenance window for services affected?
  • Are there any special circumstances regarding this change?

I am working on testing this set (or a smaller one) on a customer.

Interested in how much meaningful analysis can really be performed early on a change life cycle and what the payoff will be.

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