Room for a timely review on ISO 20000
Archive for July, 2011
Mush and Room #31: ISO 20000:2011 has landed
July 27, 2011Brightalk’s ITIL “v4” (2011 edition) highlights
July 20, 2011Took short notes on what Vernon Lloyd shared during Brightalk’s “ITIL v4? -What’s new? webinar
Service Strategy
- Key concepts and diagram clarification
- New two processes: Strategy Management and BRM (at last! Business Relationship Management existed on ISO/IEC 20000 and was missing on ITIL)
Service Design
- New process: Design Coordination
- Service Catalogue clarification
Service Transition/Operation
- Little changes to Service Transition/Operation
- Some workflows were corrected (e.g., incident management)
- Proactive Problem management expanded
CSI
- CSI Register: New concept, to register all CSI initiatives going on
- 7-step improvement process changed
- CSI/Deming cycle and Knowledge Mgmt links clarified
ITIL v3.1 - 2011 edition covers
The ITIL v3, 2011 edition comes out next 29th of July.
ITIL Blues 