- Mobile devices support on the rise, security issues and work/personal frontier
- Lack of information security management processes in place (even though awareness and investment in specific tools)
- Low investment on standards and frameworks for quality management (ISO/IEC 20000 got 12% utilization out of 1214 professionals surveyed))
- Unclear costs and benefits of Service Desk – IT does not know how much it costs
Archive for September, 2011
As before, this official Glossary is a quite useful and free reference on ITIL. You can get this on other languages here (on this post date the list included: Brazilian Portuguese, Simplified Chinese, German, Korean, Romanian, Russian and Latin American Spanish).