“Problems are only opportunities in work clothes”, Henri J. Kaiser
Problem solving is a very human specific capability that can be honed as time elapses. Most of us are great solvers yet have difficulties isolating what really is the problem. Lets look at the root cause for this and how organizations take it.
More context for problem management is in order. On Rob England’s Review of recent ITIL studies paper, one of the studies analysed gives this quantitative information:
“problem management – a process that requires organizational maturity and commitment – is the ITIL process most firms are currently  implementing (24%) or planning to implement (24%). Furthermore, 43% currently follow ITIL problem management processes, reflecting a 91% adoption/soon-to-be-adopted rate among those surveyed.”