Archive for September, 2007

A good read… and 27… 26 ITIL v3 processes

September 11, 2007


I’ve been reading “The Official Introduction to the ITIL Service Lifecycle Book” from Sharon Taylor. It’s a good read and quite an effective introduction to ITIL v3 (and an obviously cheaper one than the five ITIL v3 core books for 30£ the hardcopy or a bit more for electronic versions).


The tenth chapter gives a glimpse (more of a teaser actually) to the Service Management Model to be made available online  on the ITIL Live web portal as part of the dynamic complementary guidance that’s meant to keep ITIL up to date.


There’s a graphical view for the 27 processesentries spread along the Service Lifecycle (Figure 10.2, page 150). IT presents a broad perspective of where those processes intervene throughout the Lifecycle.