I’ve been reading “The Official Introduction to the ITIL Service Lifecycle Book” from Sharon Taylor. It’s a good read and quite an effective introduction to ITIL v3 (and an obviously cheaper one than the five ITIL v3 core books for 30£ the hardcopy or a bit more for electronic versions).
The tenth chapter gives a glimpse (more of a teaser actually) to the Service Management Model to be made available online on the ITIL Live web portal http://www.itil-live-portal.com/ as part of the dynamic complementary guidance that’s meant to keep ITIL up to date.
There’s a graphical view for the 27
processesentries spread along the Service Lifecycle (Figure 10.2, page 150). IT presents a broad perspective of where those processes intervene throughout the Lifecycle.