Archive for September, 2007

A good read… and 27… 26 ITIL v3 processes

September 11, 2007

 

I’ve been reading “The Official Introduction to the ITIL Service Lifecycle Book” from Sharon Taylor. It’s a good read and quite an effective introduction to ITIL v3 (and an obviously cheaper one than the five ITIL v3 core books for 30£ the hardcopy or a bit more for electronic versions).

 

The tenth chapter gives a glimpse (more of a teaser actually) to the Service Management Model to be made available online  on the ITIL Live web portal http://www.itil-live-portal.com/ as part of the dynamic complementary guidance that’s meant to keep ITIL up to date.

 

There’s a graphical view for the 27 processesentries spread along the Service Lifecycle (Figure 10.2, page 150). IT presents a broad perspective of where those processes intervene throughout the Lifecycle.

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