ITIL v3: The use of Resources and Capabilities

Service Strategy introduces an interesting pair of complementar concepts: Resources and Capabilities.

Straight from the book we have:

Resource: A generic term that includes IT Infrastructure, people, money or anything else that might help to deliver an IT Service. Resources are considered to be Assets of an Organization.

Capability: The ability of an organization, person, Process, Application, Configuration Item or IT Service to carry out an Activity. Capabilities are intangible Assets of an Organization.

People are at the same time a Resource (in the sense that people are frequently instrumental in delivering an IT Service) and a Capability (people carry out Activities…).

ITIL 2011 Overview – Excellent summary. And free…

Update for ITIL 2011 edition is here and still an essential resource An Introductory Overview of ITIL® 2011

It’s more like the previous pocket guide for ITIL v2 and even if it’s not a crash course base material for ITIL v3 Foundation I do recommend it as a summary.

Don’t miss it as a good handy reference. I wish I could put my hands on a paper version of this..

ITIL® is a Registered Trade Mark of AXELOS Limited

ITIL v3 and IT Service Management Automation

 

Interesting how two voices converged to the very same topic of automating Service Management almost simultaneously (automation not as an end by itself but as a away of improving productivity thus focusing on variable issues).

Automation should be a natural consequence of the coesive and much more integrated ITIL we new have with the version 3 five core books.

Rodrigo Flores tackles Request Fulfilment automation opportunities in this post and Hank Marquis looks into a wider scope (relevant for ITIL v2 too) with this article.

 [Rodrigo posted the rest of his notes regarding Request Fulfilment automation here.]