ITIL 4 – Keep it Simple and Practical

ITIL 4 – Think and Work Holistically

Ten things changed in ITIL 4 (for those who know ITIL v3/ITIL 2011 edition)

This list is arbitrary. There are more changes (like the introduction of practices like project management or workforce and talent management).

The list then:

1. BRM is now RM – to manage all relations with stakeholders, not just with the customers
2. IT Asset Management is now separated from Configuration Management (likewise, Release Management is also separated from Deployment Management)
3. Change Management is now Change Control (beneath it stays the same)
4. Organizational Change Management (OCM) is now a practice (more vivid since ITIL practitioner)
5. CSI Register is now Continual Improvement Register (CIR)
6. Service lifecycle is gone. Look at Service Value System and Service Value chain activities instead. The service value chain activities are always present in the practices (it’s clear how practices contribute value unlike before with processes for the service lifecycle)
7. Four dimensions (not unlike COBIT previous enablers, draw from the People, Process, and Products, and from Service Design’s 5 aspects) are always considered for complete service management
8. Guiding principles (reviewed from ITIL practitioner) give explicit guidance (you can check short cartoons on these on previous posts)
9. Processes and functions are now practices. Grouped in general, service management, and technical management. 34 practices. Getting closer to COBIT here too (each practice has activities too)
10. Incident and Known Error definitions are simpler, non-ambiguous (yes!)