Ten things changed in ITIL 4 (for those who know ITIL v3/ITIL 2011 edition)

This list is arbitrary. There are more changes (like the introduction of practices like project management or workforce and talent management).

The list then:

1. BRM is now RM – to manage all relations with stakeholders, not just with the customers
2. IT Asset Management is now separated from Configuration Management (likewise, Release Management is also separated from Deployment Management)
3. Change Management is now Change Control (beneath it stays the same)
4. Organizational Change Management (OCM) is now a practice (more vivid since ITIL practitioner)
5. CSI Register is now Continual Improvement Register (CIR)
6. Service lifecycle is gone. Look at Service Value System and Service Value chain activities instead. The service value chain activities are always present in the practices (it’s clear how practices contribute value unlike before with processes for the service lifecycle)
7. Four dimensions (not unlike COBIT previous enablers, draw from the People, Process, and Products, and from Service Design’s 5 aspects) are always considered for complete service management
8. Guiding principles (reviewed from ITIL practitioner) give explicit guidance (you can check short cartoons on these on previous posts)
9. Processes and functions are now practices. Grouped in general, service management, and technical management. 34 practices. Getting closer to COBIT here too (each practice has activities too)
10. Incident and Known Error definitions are simpler, non-ambiguous (yes!)

ITIL v3 2011 edition: Official Glossary is out – a handy, free reference

Infinite Wisdom by Ksioninc at Flickr – Some rights reserved

As before, this official Glossary is a quite useful and free reference on ITIL. You can get this on other languages here (on this post date the list included: Brazilian Portuguese, Simplified Chinese, German, Korean, Romanian, Russian and Latin American Spanish).

ITIL v3 2011 edition Glossary  [English]

Mush and Room #32: Extra! Extra! ITIL v3 2011 edition

ITIL v3 reloaded (the 2011 edition)

Mush and Room #25: Balance

Balance (between extremes)

Mush and Room #24: 7 step improvement

7 step improvement (CSI: Mush and Room)

Mush and Room #23: DIKW Model

DIKW Model (Room to improve)

Mush and Room #22: Continuity

Continuity (variations on a lightning disaster)

Mush and Room #21: A Process is

A Process is... (Ice cream flavours)

Mush and Room #20: Supplier Management

Supplier supply me (Room winds up cooling Mush)

Mush and Room #19: Access Management

Access Management (Mush grants sea access to Room)