Archive for December, 2007

Thank you

December 29, 2007

Thank you all for reading this blog.

I wish a 2008 with good surprises for you and close ones.

Bem hajam,

Rui

Posted in 2008, Thank you | 2 Comments »

ITIL v3 exam available on Prometric (and Pearson)

December 18, 2007

At last we have the option of taking the ITIL v3 Foundation exam through Prometric (only in English).

You can either book it online (Go to http://www.2test.com/, choose EXIN as exam provider and then EX0-101 ITIL Foundation v.3) or contact a local Authorized Prometric Training Center. It costs 140€ (when booked online).

This exam is also available on Pearson VUE.

I couldn’t confirm it but it looks like the ITIL v3 Bridging Foundation is available too.

You may find the free Overview of ITIL useful for reviewing (take care – it’s not enough for exam preparation…).

EXIN’s information on this here.

Posted in exam, exin, Foundation, itilv3, Pearson, Prometric | 19 Comments »

ITIL v3: Utility and Warranty – two sides of the same coin

December 14, 2007

Utility and Warranty come handy when characterizing and checking the value of a IT Service as it progresses throughout its lifecycle.

Utility – Functionality offered by a Product or a Service to meet a particular need. Utility is often summarized as “what it does”.

Warranty – A promise or guarantee that a Product or a Service will meet its agreed requirements (“how it is done”).

(more…)

Posted in concept, IT Service, itil, itilv3, Service Design, Service Operation, Service Strategy, Service Transition, utility, warranty | 8 Comments »