Mush and Room #3: Utility+Warranty=Service

Utility+Warranty=Service (a talk between Mush and Room)

ITIL v3: Utility and Warranty – two sides of the same coin

Utility and Warranty come handy when characterizing and checking the value of a IT Service as it progresses throughout its lifecycle.

Utility – Functionality offered by a Product or a Service to meet a particular need. Utility is often summarized as “what it does”.

Warranty – A promise or guarantee that a Product or a Service will meet its agreed requirements (“how it is done”).