Archive for the ‘Diagram’ Category

ISO/IEC 20000:2011 Diagram

November 30, 2011

ISO/IEC 20000:2011 Service Management System and its Processes diagram

ISO/IEC 20000:2011 Service Management System and its Processes diagram

This time you can have the ISO/IEC 20000:2011 diagram showing the current structure for this service management standard.

ISO/IEC 20000:2011 Processes Diagram (PDF – English)

Use and share.

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ITIL 2011 edition Processes along the Service Lifecycle Diagram (Français, English, Português)

October 13, 2007

ITIL v3 Processes versus Service Lifecycle

ITIL 2011 Processes across the Service Lifecycle, some rights reserved

ITIL 2011 Processes across the Service Lifecycle

Here’s a take-and-share version of the previously mentioned ITIL v32011 Processes throughout the Service Lifecycle. For a Visio version just email me (currently French – NEW! Thank you Richard Martin, English and Portuguese versions – keep them coming!).

[I’ve just removed the last spurious “Operations Management” entry. That’s a function. Also, I have a Portuguese (European) version. Volunteers for other languages? I can make them available from here. I’ve seen a version from Hong Kong (last page) broken link now…]