ITIL v3 – Rodrigo Flores on Service Operation


Rodrigo FloresRodrigo Flores has been a champion for the Service Catalog. He’s co-author of the Defining IT Success through the Service Catalog book with Troy DuMoulin.

He’s been doing lots of reading lately and started with the ITIL v3 core book Service Operation.

He posted his comments here.

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One Response to “ITIL v3 – Rodrigo Flores on Service Operation”

  1. Service Portfolio and Service Catalogue and… – ITIL v3 | ITIL Blues Says:

    […] [Rodrigo Flores wrote a post that may help further on clearing up these Service Catalogue/Service Portfolio concepts.] […]

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