Seven “ITIL is not” statements

1. It’s not technology – it’s [IT] service management

2. It’s not the last word – it’s a reference, a good place to start

3. It does not teach how to do it – rather guides on what to do

4. It is not a tool – it is responsibilities, activities, results… it does need tools

5. It’s not instantaneous – it is gradual (for humans!)

6. It is not magic – just reusable common sense

7. It is not peaceful – it always goes with organizational change

[update: There’s now an excellent Portuguese version of these seven “not” statements by Rubens Ranginha in his blog. Bem haja Rubens!]

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