Seven “ITIL is not” statements


Seven from platinum at Flickr - some rights reserved

1. It’s not technology – it’s [IT] service management

2. It’s not the last word – it’s a reference, a good place to start

3. It does not teach how to do it – rather guides on what to do

4. It is not a tool – it is responsibilities, activities, results… it does need tools

5. It’s not instantaneous – it is gradual (for humans!)

6. It is not magic – just reusable common sense

7. It is not peaceful – it always goes with organizational change

[update: There’s now an excellent Portuguese version of these seven “not” statements by Rubens Ranginha in his blog. Bem haja Rubens!]

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2 Responses to “Seven “ITIL is not” statements”

  1. Tweets that mention Seven “ITIL is not” statements « ITIL Blues -- Topsy.com Says:

    […] This post was mentioned on Twitter by Matt Laurenceau, Rui Soares. Rui Soares said: ITIL Blues: Seven “ITIL is not” statements: 1. It’s not technology – it’s [IT] se.. http://bit.ly/07XvaDA […]

  2. The IT Skeptic Says:

    Agree with all but “It does not teach how to do it – rather guides on what to do”. if it was only “what” it would be much shorter, shorter than COBIT which is the what for much more of IT than ITIL is. ITIL is very much “how”, only with gaps and inconsistencies

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