Posts Tagged ‘Stan D’Ard’

Standard + Case: A visual primer

July 30, 2013

Standard + Case is a new approach by Rob England, bringing Case Management discipline to Service Management. It is not restricted to IT work service response and allows people to concentrate on what really matters.

A visual primer follows.


For well known, business as usual, responses, you use Standard.


For exceptions and complicated, complex responses we will need a Case. We can certify Case workers.


Most of organizations deal with standard responses and invoke case only if needed.


Standard + Case work together for all responses. Sometimes cases become standard.