Posts Tagged ‘#SMFlashBook’

#SMFlashBook – My Best Tip for building the Service Catalog

October 25, 2013

How to spot the most important services

[This post is part of a worldwide flashbook or flashblog, where many contributors simultaneously publish on the topic of “My top tip for building a service catalogue”. I took this paragraph from Rob’s post]

In short: Ask line of business managers what one IT service would hurt most if unavailable.

Vintage menu

Vintage menu, some rights reserved

The Service Catalog has a special unique characteristic: It uses end user language – not IT lingo!

So, in order to get the right services and have it as complete as possible, you can’t fail if you ask them. It’s a good idea to start with the most critical services in order to understand what really matters to the customer.

Extra tip: If they can’t come up with one, then ask them what most frequent complaints their users have regarding IT services.

More from ITIL Blues:

  • A Mush&Room cartoon on service request catalog here.
  • A diagram for service catalog context within ITIL aqui.
  • The difference between service catalog and service request catalog täällä.
  • A different view on service catalog, depending on perspective ici.
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