Drawing Stories for a Change (or two)

I’ve been writing and talking (video) about Storytelling applied to service management. And drawing stories too…

Events and Alarms (Mush and Room automate somewhat)

I believe telling stories is a natural and potent way of sharing and supporting change.

Want to see me presenting on storytelling at TFT14  (live drawing included, no mushrooms will be harmed), the global follow-the-sun 24 hour free online ITSM conference, that will happen next February? Vote me up!