Posts Tagged ‘{brief} Case’

Standard + Case: A visual primer

July 30, 2013

Standard + Case is a new approach by Rob England, bringing Case Management discipline to Service Management. It is not restricted to IT work service response and allows people to concentrate on what really matters.

A visual primer follows.

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For well known, business as usual, responses, you use Standard.

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For exceptions and complicated, complex responses we will need a Case. We can certify Case workers.

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Most of organizations deal with standard responses and invoke case only if needed.

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Standard + Case work together for all responses. Sometimes cases become standard.

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