@rumagoso Do a blog with your wish list in it. Title it: “Dear Santa” #justsayin
— Kenneth Gonzalez (@ken_gonzalez) December 18, 2013
A robust ITSM body of knowledge, like
- A Service Catalog ontology with a well-defined way to describe services and requests. Useful for comparing service offers and better define what IT needs to put in place to support and deliver.
- A common way to describe what people do (be it within processes, be it in project context). So people know and can be measured in a fair way.
- An ITSM learning path with shorter and cheaper costs. The current model for ITIL is a cash cow and the foundation level does not work. I am betting on Axelos to help you Santa on this!
Broader awareness and adoption for great approaches out there that are not UK-based/backed by big orgs
- Standard + Case
- Process Mining applied to ITSM
As for me, I’d love to
- Meet (devirtualize!) more great ITSM people (I’ll sure will be submit speaking proposals in 2014)
- Work with people that make me grow on sharing great stuff
- Tell stories that help people change