How to spot the most important services
[This post is part of a worldwide flashbook or flashblog, where many contributors simultaneously publish on the topic of “My top tip for building a service catalogue”. I took this paragraph from Rob’s post]
In short: Ask line of business managers what one IT service would hurt most if unavailable.
The Service Catalog has a special unique characteristic: It uses end user language – not IT lingo!
So, in order to get the right services and have it as complete as possible, you can’t fail if you ask them. It’s a good idea to start with the most critical services in order to understand what really matters to the customer.
Extra tip: If they can’t come up with one, then ask them what most frequent complaints their users have regarding IT services.
More from ITIL Blues:
- A Mush&Room cartoon on service request catalog here.
- A diagram for service catalog context within ITIL aqui.
- The difference between service catalog and service request catalog täällä.
- A different view on service catalog, depending on perspective ici.