Plus! The Standard+Case Approach (book review)

Plus! The Standard + Case Approach: see service response in a new light is a fast, complete and clean read introducing Standard + Case approach by Rob England. It applies to any kind of service response, not only IT.

Standard + Case brings Case Management approach discipline to Service Management. Because the world is not standardized.

It covers basics, practices, knowledge management, metrics, people competencies and clearly defines what is Standard (business as usual) and what is a Case (unexpected situation to resolve, probably never dealt with before – a potential future Standard candidate).

I like the small, though quite readable, introductions to topics one usually can’t  easily reference in the context of service management books, like the art of making and using checklists and organizational change management.

The book format (size and paper bound)  is perfect for having near by on top of your desk and needs no book spine title (Rob dixit it, really. I kid you not).

Disclaimer (fair play by keeping this post text only): No mushrooms were hurt during the writing of this post.


Tags: , , , ,

One Response to “Plus! The Standard+Case Approach (book review)”

  1. Plus! The Standard+Case Approach (book review) | Eclectic Books Says:

    […] Plus! The Standard+Case Approach (book review) […]

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: