Service Catalogue – ITIL v3

A good introductory definition for Service Catalogue inside Service Strategy ITIL v3 core book goes like this:

“The Service Catalogue is the subset of the Service Portfolio visible to customers. It consists of services presently active in the Service Operation phase and those approved to be readily offered to current or prospective customers. Items can enter the Service Catalogue only after due diligence has been performed on related costs and risks. Resources are engaged to fully support active services.”


The Service Catalogue is the tip of the iceberg from theĀ Customers point of view.


2 Responses to “Service Catalogue – ITIL v3”

  1. The IT Skeptic Says:

    ITIL V3 has still failed to properly clarify or qualify the term “Service Catalogue”. There are two definitions in common use: the Service Catalogue that customers see, and the Service Catalogue used by IT as a point of reference and compendium of service information. The resulting catalogue is entirely different in each case and unsuitable for the alternate purpose.

    So this defintion is only one half of generally accepted practice.

  2. Service Portfolio and Service Catalogue and… – ITIL v3 | ITIL Blues Says:

    […] a comment from IT Skeptic for the previous Service Catalogue – ITIL v3 post, I’ve drawn this […]

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