What’s new on ITIL v3 (from Sharon Taylor Axios whitepaper) – part I


 

From the excellent white paper that Sharon Taylor wrote for Axios we can foresee a bit more on ITIL v3. I’ll bring you more on this in the next post.

 

1. The ITIL framework has been renamed

ITIL Service Management Practices will now be used instead of IT Infrastructure Library (relax… ITIL is still used as a standalone word).

 

This re-branding is meant to stress the shift from IT process centric practices (ITIL v2) to a more general service centric approach aligned with business (ITIL v3). Actually, “Information Technology Infrastructure Library” was not a catchy phrase anyway for the ITIL acronym.

 

2. Service life cycle approach (beyond Deming Cycle)

A logical, sequential  ITIL Service lifecycle is conveyed by the five core books sequence starting with Strategy and the going through Design of the Services, Transition and then Operation of the Services to live environment and finally assuring Continual Improvement. But this serves only as a good basis to start with – a model. The idea is that the ITIL Service Lifecycle accommodates other service management practice paths while maintaining consistent feedback through all service phases.

 

3. ITIL v3 Continual Improvement (core books and Complementary guidance)

The core books together with the complementary guidance provide flexibility to address simultaneously prescriptive “how-to” practices along with specific “adoptable” guidance.

The five core books were developed as a stable and more prescriptive reference. On the other hand, complementary guidance is a dynamic library that’s geared towards technology and ITIL adaptation for specific business industry sectors. Thus, the complementary guidance comes right from those specific communities stakeholders industry experts, user community and academic institutions.

 

4. ITIL Live

ITIL Live will be a web-based source for case studies, templates, a glossary of ITIL terms and definitions available for free. Also, a long-demanded (the scope project confirmed that need from the ITIL community) ITIL Service Model will graphically show dependencies and interaction between the life cycle phases (and their inner processes).

This service is an opportunity to really connect experts with the user community, something that was previously possible mostly through conferences and seminars (that do facilitate informal networking on ITIL practices).

 

(more from Sharon Taylor Axios whitepaper on next post) Read the rest here.

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