What is going on with ITIL? Lately we’ve been having quite an exposure to ITILv3 – much more than details on it. There are some clouds over the horizon though. New players for training and certification for starters. Voices demanding more from ITIL or questioning it. Other frameworks, other books extending ITILv2 current books… My goal is to help see through ITIL troubled waters – and learn in the process by listening to you.
Before I woke up ITIL was solid