Comments for ITIL Blues

Comment on Service Portfolio and Service Catalogue and… - ITIL v3 by Ajay

Ajay — Mon, 05 May 2008 13:13:40 +0000

Any idea where could i get few examples of on how Business Service catalogs are interlinked with Technical Service Catalog?

Also suggest any books, that could give much more better view of Services, Service Catalogues in common language. I am already going to ITIL V3 books, which are really good, but lack some real time examples in detail

Comment on A good read… and 27… 26 ITIL v3 processes by Holger

Holger — Sat, 26 Apr 2008 11:54:50 +0000

You should have a look at this diagramm, too: http://www.serview.de/content/itsm1/education/images/slimposter.pdf
Helped me a lot in getting how the processes work together…

Comment on ITIL v3 exam available on Prometric (and Pearson) by Liz Gallacher

Liz Gallacher — Fri, 25 Apr 2008 07:51:35 +0000

I know that the on again-off again nature of the on-line V3 exams has been very frustrating for many people. The Foundation is now available, but there was an issue when the exams came out that the question papers were very poor. The results therefore had to be moderated (ie if everyone gets a particular question wrong, then it is the question that is at fault, not the student - so you are then awarded this point anyway). Moderation takes time, and therefore is incompatible with the instant result of on line. The V3 Foundation is now available, but expect the same to happen with each exam as it is released. (The Managers Bridge was so bad, that when it first came out, and it was limited to tutors/examiners, 41 out of 45 failed! Now it has settled down, a reasonable % pass).

Comment on ITIL v3 exam available on Prometric (and Pearson) by rumagoso

rumagoso — Wed, 16 Apr 2008 19:26:07 +0000

EXIN announced the ITIL v3 Foundation exam is back:
http://www.exin-exams.com/content/news/itil-foundation-v3-returns-to-prometric-and-pearson-vue.aspx

Comment on ITIL v3 exam available on Prometric (and Pearson) by rumagoso

rumagoso — Wed, 16 Apr 2008 19:24:07 +0000

EXIN announced the ITIL v3 Foundation exam is back:
http://www.exin-exams.com/content/news/itil-foundation-v3-returns-to-prometric-and-pearson-vue.aspx

Comment on ITIL v3 exam available on Prometric (and Pearson) by Is anybody in charge?

Is anybody in charge? — Thu, 06 Mar 2008 23:17:45 +0000

I was scheduled to take the ITIL-F exam last January but they canceled it. I’ve since studied for the V3 but still no exam. I am also ready to sit for the Microsoft Operations Framework (MOF) exam but cannot because ITIL is a prerequisite, next was the butt-kicking ISO 20000 but guess what, ITIL is again a prerequisite. I’m fast loosing the faith in this ITIL flip-flop business. Perhaps they should follow their own guidelines and practice what they preach. Crazy Brits. . .

Comment on ITIL v3 exam available on Prometric (and Pearson) by ITSM

ITSM — Tue, 19 Feb 2008 06:13:00 +0000

I think to boost the accreditations, all the accreditation bodies have decided not to make it available through prometric.

I think they will let 2008 pass by before they make it available at prometrci again…

Comment on ITIL v3 exam available on Prometric (and Pearson) by rumagoso

rumagoso — Wed, 30 Jan 2008 02:26:09 +0000

You guys are right. At least as of today the ITIL v3 Foundation exam is not available on Prometric or Vue. All I know right now is that the exam was available last December and I personally know two candidates who successfully took the exam last week.
Does someone know when will the exam be available again?

Comment on ITIL v3: Utility and Warranty - two sides of the same coin by ITIL

ITIL — Tue, 29 Jan 2008 09:05:18 +0000

A very nice example of service utility and warranty - thanks.

Comment on ITIL v3 exam available on Prometric (and Pearson) by Santhosh

Santhosh — Tue, 29 Jan 2008 07:59:48 +0000

The V3 exam is NOT available on Prometric and VUE - yet