http://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/ ITIL rants and raves Thu, 15 May 2008 23:50:15 +0000 http://wordpress.org/?v=MU http://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/#comment-436 ITIL Tue, 29 Jan 2008 09:05:18 +0000 http://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/#comment-436 A very nice example of service utility and warranty - thanks. A very nice example of service utility and warranty - thanks.

]]> http://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/#comment-431 bigapplezlp Tue, 22 Jan 2008 02:29:49 +0000 http://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/#comment-431 It's interesting to see that the non-functional aspects of a service has a generic name, Warranty, in ITIL v3. I totally agree that in the beginning, the customer will focus on Utility. After the functions were validated, the "experience" or the "Warranty" part of the service start to make the difference. It’s interesting to see that the non-functional aspects of a service has a generic name, Warranty, in ITIL v3. I totally agree that in the beginning, the customer will focus on Utility. After the functions were validated, the “experience” or the “Warranty” part of the service start to make the difference.

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