ITIL v3 Overview - Excellent summary. And free…
Robin pointed us out the excellent ITIL v3 summary An Introductory Overview of ITIL v3.
It’s more like the previous pocket guide for ITIL v2 and even if it’s not a crash course base material for ITIL v3 Foundation I do recommend it as a summary.
Don’t miss it as a good handy reference. I wish I could put my hands on a paper version of this…
November 15, 2007 at 7:19 pm
[...] entry. It’s a function. It’s 26 processes… no more counting. Check this post and this [...]
December 18, 2007 at 3:14 pm
[...] may find the free Overview of ITIL useful for reviewing (take care - it’s not enough for exam [...]