Here’s a take-and-share version of the previously mentioned ITIL v3 Processes throughout the Service Lifecycle. For a Visio version just email me (currently French – NEW! Thank you Richard Martin, English and Portuguese versions – keep them coming!).
[I've just removed the last spurious "Operations Management" entry. That's a function. Also, I have a Portuguese (European) version. Volunteers for other languages? I can make them available from here. I've seen a version from Hong Kong (last page) broken link now...]
October 15, 2007 at 10:33 am |
boas rui podias enviar-me a versão VISIO? é para converter para PDF num formato maior.
btw: bom curso e bom formador! o v3 é realmente mais virado para administração/gestão, com mais processos e mais especifico do o v2. agora ando a ler material do v2 (como o guia de bolso) para me ambientar mais com os processos/serviços.
um abraço,
———————-
emanuel fernandes
informatica
secretaria-geral da presidência do conselho de ministros
January 28, 2008 at 4:56 am |
Hi – I would be very interested in receiving a copy of the visio – thanks
Will
December 26, 2008 at 1:14 am |
Thanks
July 17, 2009 at 3:31 pm |
Nice work, Rui! I’ll share this with my pals.
September 27, 2009 at 10:17 pm |
Hi nice work,
Its tough to create these templates by own unless you understand every aspect of ITIL.
Anyway want to tell your readers that OGC has released the official ITIL process map and can be found here….. http://bit.ly/2sAevG
Thanks
Venkat